ZNR DT 38/2026

ZINARA wants a contact centre provided over two years, covering calls plus WhatsApp, social media and email response management. Bid security of 900, 90-day validity but no volumes are published. Bids close 21 September 2026 at 22:00 CAT.

Provision of a contact centre for the Zimbabwe National Road Administration in Harare, over a two-year term. Four lines, each at quantity 2: the contact centre itself, management of WhatsApp services, management of social media responses, and management of email responses. Funding is a Regular Agency Fund, and quotations must stay valid 90 days. It runs under the Competitive Bidding Method, with a **bid security of 900** — currency not stated. The full tender document was not available to us — download it from the source before pricing, because no call or message volumes are published and those are the whole basis of a contact centre price.

High effort to bid.

Written from the published notice — the full tender document was not available to us. Download it from the source before bidding: eligibility rules, fees and specifications may only appear there.

• Bid security of 900 — the notice does not state the currency, so confirm it and the acceptable form from the tender document

• No call, message or email volumes are given, and no operating hours or agent count — a contact centre cannot be priced without them.
• Every line carries quantity 2 with no unit, which may refer to the two-year term but is not explained.
• The notice does not say whether agents, premises, telephony and systems are all the bidder's responsibility or whether ZINARA provides any of them.
• No service levels — answer times, resolution targets — are stated.
• A bid security is required; confirm the currency and instrument.
• Bid validity is 90 days on a two-year service.

• 21 Sept 2026, 22:00 — Closing date passed
• 28 Aug 2026, 14:50 — Published by ZIMBABWE NATIONAL ROAD ADMINISTRATION